Support Worker's Questionnaire

What is the survey about?

This survey is about your views and opinions of the support you receive from Northern Case Management Limited. The overall aim is to gather information that will help improve your working life and will enable us to provide better care for our clients.

Who should complete the questionnaire?

The questions should be answered by the person named.

Completing the Questionnaire

Please tick the appropriate box. Please do not write your name or address anywhere on the questionnaire unless you wish to be identified.

Questions or help?

If you have any queries about the questionnaire, please call the office.

Your participation in this survey is voluntary.

The questionnaire should take no longer than 15 minutes to complete. Your answers will be treated in confidence.

Section 1 - Involvement and Information
1.1 Care Plan: Have you read and understood your client's care plan? Do you feel you are involved when making changes to your client's care plan?

1.1 Care Plan: Have you read and understood your client's care plan? Do you feel you are involved when making changes to your client's care plan? Yes No Don't know
1.2 Client's Goals: Have you read and understood your client's goals?

1.2 Client's Goals: Have you read and understood your client's goals? Yes No Don't know
1.3 Are you encouraged to suggest and provide alternative activities for your client?

1.3 Are you encouraged to suggest and provide alternative activities for your client? Yes No Don't know
1.4 Do you feel that your comments, concerns and contributions are listened to?

1.4 Do you feel that your comments, concerns and contributions are listened to? Yes No Don't know
Section 2 - Personalised Care, Treatment, and Support
2.1 How do the following statements apply to you and your job?
I am satisfied with the quality of care I give to my client

I am satisfied with the quality of care I give to my client Strongly agree Somewhat agree Neither agree/disagree Somewhat disagree Strongly disagree
I understand the need to treat my client with dignity and respect

I understand the need to treat my client with dignity and respect Strongly agree Somewhat agree Neither agree/disagree Somewhat disagree Strongly disagree
2.2 Do you understand your client's right to withdraw consent?

2.2 Do you understand your client's right to withdraw consent? Yes No Don't know
2.3 I am satisfied with goals and training provided to me by health care professionals

2.3 I am satisfied with goals and training provided to me by health care professionals Strongly agree Somewhat agree Neither agree/disagree Somewhat disagree Strongly disagree
2.4 I am satisfied with my roles and responsibilities as a support worker

2.4 I am satisfied with my roles and responsibilities as a support worker Strongly agree Somewhat agree Neither agree/disagree Somewhat disagree Strongly disagree
Section 3 - Safeguarding and Safety
3.1 Have you received safeguarding training in the last year?

3.1 Have you received safeguarding training in the last year? Yes No Don't know
3.2 Do you follow infection control guidelines?

3.2 Do you follow infection control guidelines? Yes No Don't know
3.3 Do you have sufficient PPE (gloves, aprons, etc.) to allow you to undertake your job role in a safe manner?

3.3 Do you have sufficient PPE (gloves, aprons, etc.) to allow you to undertake your job role in a safe manner? Yes No N/A
3.4 Are you confident that your client's petty cash is managed in a satisfactory manner?

3.4 Are you confident that your client's petty cash is managed in a satisfactory manner? Yes No N/A
3.5 Do you feel safe in your working environment?

3.5 Do you feel safe in your working environment? Yes No N/A
3.6 Do you know how to operate pieces of equipment safely?

3.6 Do you know how to operate pieces of equipment safely? Yes No N/A
3.7 Do you know who to contact should you have concerns regarding any of the equipment provided for your client?

3.7 Do you know who to contact should you have concerns regarding any of the equipment provided for your client? Yes No N/A
Section 4 - Suitability of staffing
4.1 Do you feel that training provided to you enables you to appropriately and effectively support your client?

4.1 Do you feel that training provided to you enables you to appropriately and effectively support your client? Yes No Don't know
4.2 Does the Case Management team offer you regular support and supervision?

4.2 Does the Case Management team offer you regular support and supervision? Yes No Don't know
4.3 If you work as part of a team, do you feel that the team work together to cover holidays and sickness to provide consistent care to your client?

4.3 If you work as part of a team, do you feel that the team work together to cover holidays and sickness to provide consistent care to your client? Yes No N/A
Section 5 - Quality and Management
5.1 Do you have a copy of our statement of purpose?

5.1 Do you have a copy of our statement of purpose? Yes No Don't know
5.2 Do you know how to raise any concerns regarding your employment?

5.2 Do you know how to raise any concerns regarding your employment? Yes No Don't know
5.5 Are you confident that the quality of service provided by NCM to your client is consistent?

5.5 Are you confident that the quality of service provided by NCM to your client is consistent? Yes No Don't know
5.6 Are you confident that the quality of service provided by NCM to you is consistent?

5.6 Are you confident that the quality of service provided by NCM to you is consistent? Yes No Don't know
Any additional comments you may wish to make -
This questionnaire is intended to be anonymous. However if there are any specific issues this questionnaire has raised that you would like to discuss with your case manager, you may enter your name below or phone your case manager in confidence

Support Worker's Questionnaire

Support Worker's Questionnaire

Section 1 - Involvement and Information

Section 2 - Personalised Care, Treatment, and Support

2.1 How do the following statements apply to you and your job?

Section 3 - Safeguarding and Safety

Section 4 - Suitability of staffing

Section 5 - Quality and Management