KLOES - Key Lines of Enquiry

Name of person submitting Name of person submitting First Last
Date of submission Date of submission / MM / DD YYYY
Client Name
(use abbreviation of first letter of first name and first 3 of surname only eg, SBar)
Key Line of enquiry heading:
S1 - How do systems, processes and practices safeguard people from abuse?

S2 - How are risks to people assessed and their safety monitored and managed so they are supported to stay safe and their freedom is respected?

S3 - How does the service make sure that there are sufficient numbers of suitable staff to support people to stay safe and meet their needs?

S4 - How does the provider ensure the proper and safe use of medicines?

S5 - How well are people protected by the prevention and control of infection?

S6 - Are lessons learned and improvements made when things go wrong?
C1 - How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed?

C2 - How does the service support people to express their views and be actively involved in making decisions about their care, support and treatment as far as possible?

C3 - How are people's privacy, dignity and independence respected and promoted?
R1 - How do people receive personalised care that is responsive to their needs?

R2 - How are people's concerns and complaints listened and responded to and used to improve the quality of care?

R3 - How are people supported at the end of their life to have a comfortable, dignified and pain-free death?
E1 - Are people's needs and choices assessed and care, treatment and support delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes?

E2 - How does the service make sure that staff have the skills, knowledge and experience to deliver effective care and support?

E3 - How are people supported to eat and drink enough to maintain a balanced diet?

E4 - How well do staff, teams and services within and across organisations work together to deliver effective care, support and treatment?

E5 - How are people supported to live healthier lives, have access to healthcare services and receive ongoing healthcare support?

E6 - How are people's individual needs met by the adaption, design and decoration of premises?

E7 - Is consent to care and treatment always sought in line with legislation?
W1 - Is there a clear vision and credible strategy to deliver high-quality care and support, and promote positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?

W2 - Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed?

W3 - How are the people who use the service, the public and staff engaged and involved?

W4 - How does the service continuously learn, improve, innovate and ensure sustainability?

W5 - How does the service work in the partnership with other agencies?
Please detail your evidence
Please upload any evidence you have

Attach Files